> For the complete documentation index, see [llms.txt](https://support.power.trade/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.power.trade/how-to-use-powertrade/login/common-login-issues.md).

# Fix Common PowerTrade Login Issues | App & Web

If you're encountering issues signing in to an existing account, here are some things you can check before contacting PowerTrade Support.

## Missing sign in email

If you didn't receive an email with a magic link to log in, here are some general steps to try before reaching out to our support team.

1. Check that you're looking in the email inbox whose address is associated with your PowerTrade account.
2. Search your email inboxes for *"*[*support@power.trade*](mailto:support@power.trade)*"*
3. Double check that the email didn't end up in your spam folder or in any spam filtering service you may be using. Whitelist [*support@power.trade*](mailto:support@power.trade) to prevent our emails from getting caught in your spam filter
4. Check if your block list includes anything with *"@power.trade"*

## App stuck on loading animation

If you've clicked on the magic link to sign in but your app still doesn't load, here are some things to try.

### Android or iOS app

1. Force the app to close and then reopen it to see if that resolves the issue.
2. Connectivity issues could be another reason preventing the app from loading properly. Try restarting your mobile device or toggling airplane mode on and off to reset your network connection.

### Web app

1. Verify that the URL is correct: [**https://app.power.trade**](https://app.power.trade/)
2. Make sure that your browser is up-to-date
3. Only one session can be active. If you have PowerTrade installed on a mobile device, ensure that the mobile app is not currently running.
4. Use your browser's incognito mode to sign in. If that worked, clear your regular browser's cache and cookies before restarting your browser.

## Let us help

If none of these steps helped, please [contact PowerTrade Support](mailto:support@power.trade), making sure that provide us with the email address associated with your account and any screenshots that may help us to quickly diagnose the issue.


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