Power Trade Guides and FAQ
  • Power Trade Guides and FAQ
  • How to use PowerTrade
    • Getting Started
      • What is PowerTrade?
      • Signing up for a New Account
      • Verify the account
    • Login
      • Signing In to Your Account
      • Common Login Issues
    • Email Issues
      • Not Receiving Emails
    • Subaccounts
      • Subaccounts Overview
      • Web, Creating / Managing Subaccounts
      • Web, Funding Subaccounts
      • Mobile, Creating / Managing Subaccounts
      • Mobile, Funding Subaccounts
    • Deposits
      • Depositing on Web
      • Depositing on Mobile
      • My Deposit is Delayed
    • Withdrawals
      • Withdrawing on Web
    • Account Verification
      • Account Verification Status / Limits
      • Proof of Identity (Requirements)
      • Proof of Address (Requirements)
      • Updating Your Address
    • Corporate Accounts
      • Institutional Account Verification
    • Fees
      • Trading Fees
      • Withdrawal Fees and Minimum
      • Cryptocurrency Recovery Fee
  • API
    • API Overview
    • Authentication
  • Trading
    • Options
      • Options Introduction
      • Options Contract Specifications
    • Futures
      • Futures Introduction
    • Margin & Liquidation
      • Account Health & Liquidation
      • Portfolio Margin
      • Margin Methodology
    • Perpetuals
      • Perpetuals Introduction
      • Perpetuals Contract Specifications
      • Full perpetual documentation
    • Spot
      • Spot Trading
  • Insurance Fund
    • Insurance Fund Specifications
  • PTF Token
    • PowerTrade Fuel Token (PTF)
    • Token Specifications
      • Token Burn Mechanics
      • Trading Reward Programme
      • Liquidity Providers Reward Programme
    • PTF Token Litepaper
  • Legal
    • Legal and Privacy Policies
      • Terms of Service
      • Privacy Policy
      • API License Agreement
      • Cookie Policy
    • Country Availability
      • List of Prohibited Countries
    • Risk Disclosure
      • Risk Disclosure Statement
    • Security
      • Security Policy
  • PowerDEX
    • What is PowerDEX
      • PowerDEX FAQ
      • PowerDEX Multi-Signature Wallet
    • Using PowerDEX
      • Sign in to PowerDEX
      • Setting up your Account
      • Making a Deposit
      • Settling your Account Balance
      • Making a Withdrawal
      • Safe Mode
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  1. How to use PowerTrade
  2. Email Issues

Not Receiving Emails

PreviousEmail IssuesNextSubaccounts

Certain account actions will trigger an automated email and require a confirmation or verifying of information.

If you didn't receive an email, here are some general steps to try before reaching out to our support team.

  1. Check that you're looking in the email inbox whose address is associated with your PowerTrade account.

  2. Search your email inboxes for ""

  3. Double check that the email didn't end up in your spam folder or in any spam filtering service you may be using. Whitelist to prevent our emails from getting caught in your spam filter

  4. Check if your block list includes anything with "@power.trade"

If none of these steps helped to find our email, contact us at from your registered email address and let us know which automated email you believe to be missing.

support@power.trade
support@power.trade
support@power.trade