# Not Receiving Emails from PowerTrade? | Quick Fixes

Certain account actions will trigger an automated email and require a confirmation or verifying of information.

If you didn't receive an email, here are some general steps to try before reaching out to our support team.

1. Check that you're looking in the email inbox whose address is associated with your PowerTrade account.
2. Search your email inboxes for *"*[*support@power.trade*](mailto:support@power.trade)*"*
3. Double check that the email didn't end up in your spam folder or in any spam filtering service you may be using. Whitelist [*support@power.trade*](mailto:support@power.trade) to prevent our emails from getting caught in your spam filter
4. Check if your block list includes anything with *"@power.trade"*

If none of these steps helped to find our email, contact us at [support@power.trade](https://powertradehelp.zendesk.com/hc/en-us/articles/support) from your registered email address and let us know which automated email you believe to be missing.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.power.trade/how-to-use-powertrade/email-issues/not-receiving-emails.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.