Not Receiving Emails

Certain account actions will trigger an automated email and require a confirmation or verifying of information.

If you didn't receive an email, here are some general steps to try before reaching out to our support team.

  1. Check that you're looking in the email inbox whose address is associated with your PowerTrade account.

  2. Search your email inboxes for "support@power.trade"

  3. Double check that the email didn't end up in your spam folder or in any spam filtering service you may be using. Whitelist support@power.trade to prevent our emails from getting caught in your spam filter

  4. Check if your block list includes anything with "@power.trade"

If none of these steps helped to find our email, contact us at support@power.trade from your registered email address and let us know which automated email you believe to be missing.

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