How to update residential address or request a country change. Documents required and support steps.
As a financial services company, PowerTrade is required by law to keep track of our verified customers' personal details, among which Residential Address is one such piece of information. The PowerTrade app does not currently collect Residential Address information — only Country of Residence — but PowerTrade does securely store copies of our customers' Proof of Residency documents submitted during the account verification process.
If your account is unverified, we don't currently have your old address stored, so no action is required.
If your account is already verified, simply write to PowerTrade Support and attach a copy of a recent (not older than 3 months) Proof of Residency document just to give us a heads up that you've moved so that we can update our records. There is no need to undergo account verification again unless your change of address also involves a change of country (in which case, please contact us).
There is currently no way for users to change their own country through the PowerTrade app. If you have recently migrated to another country, you will need to request a change by writing to PowerTrade Support. In your support request, please attach a copy of a recent (not older than 3 months) Proof of Residency document.
Email Support: support@power.trade
Telegram: https://t.me/power_trade
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