> For the complete documentation index, see [llms.txt](https://support.power.trade/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.power.trade/how-to-use-powertrade/account-verification/updating-your-address.md). # Update Address or Country | When & How to Notify Support ### I've recently moved As a financial services company, PowerTrade is required by law to keep track of our verified customers' personal details, among which Residential Address is one such piece of information. The PowerTrade app does not currently collect Residential Address information — only Country of Residence — but PowerTrade does securely store copies of our customers' Proof of Residency documents submitted during the account verification process. ### Effects on Account Verification If your account is **unverified**, we don't currently have your old address stored, so no action is required. If your account is already **verified**, simply [write to PowerTrade Support](mailto:support@power.trade) and attach a copy of a recent (not older than 3 months) [Proof of Residency document](/how-to-use-powertrade/account-verification/proof-of-address-requirements.md) just to give us a heads up that you've moved so that we can update our records. There is no need to undergo account verification again unless your change of address also involves a change of country (in which case, please [contact us](mailto:support@power.trade)). ### Migration to a new Country There is currently no way for users to change their own country through the PowerTrade app. If you have recently migrated to another country, you will need to request a change by [writing to PowerTrade Support](mailto:support@power.trade). In your support request, please attach a copy of a recent (not older than 3 months) [Proof of Residency document.](/how-to-use-powertrade/account-verification/proof-of-address-requirements.md) ## Still have questions? **Email Support:** **Telegram:** --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://support.power.trade/how-to-use-powertrade/account-verification/updating-your-address.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.