Power Trade Guides and FAQ
  • Power Trade Guides and FAQ
  • How to use PowerTrade
    • Getting Started
      • What is PowerTrade?
      • Signing up for a New Account
      • Verify the account
    • Login
      • Signing In to Your Account
      • Common Login Issues
    • Email Issues
      • Not Receiving Emails
    • Subaccounts
      • Subaccounts Overview
      • Web, Creating / Managing Subaccounts
      • Web, Funding Subaccounts
      • Mobile, Creating / Managing Subaccounts
      • Mobile, Funding Subaccounts
    • Deposits
      • Depositing on Web
      • Depositing on Mobile
      • My Deposit is Delayed
    • Withdrawals
      • Withdrawing on Web
    • Account Verification
      • Account Verification Status / Limits
      • Proof of Identity (Requirements)
      • Proof of Address (Requirements)
      • Updating Your Address
    • Corporate Accounts
      • Institutional Account Verification
    • Fees
      • Trading Fees
      • Withdrawal Fees and Minimum
      • Cryptocurrency Recovery Fee
  • API
    • API Overview
    • Authentication
  • Trading
    • Options
      • Options Introduction
      • Options Contract Specifications
    • Futures
      • Futures Introduction
    • Margin & Liquidation
      • Account Health & Liquidation
      • Portfolio Margin
      • Margin Methodology
    • Perpetuals
      • Perpetuals Introduction
      • Perpetuals Contract Specifications
      • Full perpetual documentation
    • Spot
      • Spot Trading
  • Insurance Fund
    • Insurance Fund Specifications
  • PTF Token
    • PowerTrade Fuel Token (PTF)
    • Token Specifications
      • Token Burn Mechanics
      • Trading Reward Programme
      • Liquidity Providers Reward Programme
    • PTF Token Litepaper
  • Legal
    • Legal and Privacy Policies
      • Terms of Service
      • Privacy Policy
      • API License Agreement
      • Cookie Policy
    • Country Availability
      • List of Prohibited Countries
    • Risk Disclosure
      • Risk Disclosure Statement
    • Security
      • Security Policy
  • PowerDEX
    • What is PowerDEX
      • PowerDEX FAQ
      • PowerDEX Multi-Signature Wallet
    • Using PowerDEX
      • Sign in to PowerDEX
      • Setting up your Account
      • Making a Deposit
      • Settling your Account Balance
      • Making a Withdrawal
      • Safe Mode
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On this page
  • I've recently moved
  • Effects on Account Verification
  • Migration to a new Country
  • Still have questions?
  1. How to use PowerTrade
  2. Account Verification

Updating Your Address

PreviousProof of Address (Requirements)NextCorporate Accounts

I've recently moved

As a financial services company, PowerTrade is required by law to keep track of our verified customers' personal details, among which Residential Address is one such piece of information. The PowerTrade app does not currently collect Residential Address information — only Country of Residence — but PowerTrade does securely store copies of our customers' Proof of Residency documents submitted during the account verification process.

Effects on Account Verification

If your account is unverified, we don't currently have your old address stored, so no action is required.

If your account is already verified, simply and attach a copy of a recent (not older than 3 months) just to give us a heads up that you've moved so that we can update our records. There is no need to undergo account verification again unless your change of address also involves a change of country (in which case, please ).

Migration to a new Country

There is currently no way for users to change their own country through the PowerTrade app. If you have recently migrated to another country, you will need to request a change by . In your support request, please attach a copy of a recent (not older than 3 months)

Still have questions?

Email Support:

Telegram:

write to PowerTrade Support
Proof of Residency document
contact us
writing to PowerTrade Support
Proof of Residency document.
support@power.trade
https://t.me/power_trade