# Cryptocurrency Recovery Fee | Wrong‑Asset Deposits Losses may occur if funds are mistakenly deposited to the wrong address, or if there is a mismatch of currency type and deposit address. e.g. If a user sends ERC20 tokens other than those currently supported by the PowerTrade app to their PowerTrade ERC20 deposit address. PowerTrade is not responsible for any losses that may arise from erroneous deposit transactions initiated by customers. PowerTrade may, at our sole discretion, assist customers in attempting to recover the funds. Doing so is not guaranteed, and we reserve the right to charge a 500 USD fee for successful recovery. To request our assistance in this matter, please [submit a request](mailto:support@power.trade) to our Support team. ## Still have questions? **Email Support:** **Telegram:** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.power.trade/how-to-use-powertrade/fees/cryptocurrency-recovery-fee.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.