Power Trade Guides and FAQ
  • Power Trade Guides and FAQ
  • How to use PowerTrade
    • Getting Started
      • What is PowerTrade?
      • Signing up for a New Account
      • Verify the account
    • Login
      • Signing In to Your Account
      • Common Login Issues
    • Email Issues
      • Not Receiving Emails
    • Subaccounts
      • Subaccounts Overview
      • Web, Creating / Managing Subaccounts
      • Web, Funding Subaccounts
      • Mobile, Creating / Managing Subaccounts
      • Mobile, Funding Subaccounts
    • Deposits
      • Depositing on Web
      • Depositing on Mobile
      • My Deposit is Delayed
    • Withdrawals
      • Withdrawing on Web
    • Account Verification
      • Account Verification Status / Limits
      • Proof of Identity (Requirements)
      • Proof of Address (Requirements)
      • Updating Your Address
    • Corporate Accounts
      • Institutional Account Verification
    • Fees
      • Trading Fees
      • Withdrawal Fees and Minimum
      • Cryptocurrency Recovery Fee
  • API
    • API Overview
    • Authentication
  • Trading
    • Options
      • Options Introduction
      • Options Contract Specifications
    • Futures
      • Futures Introduction
    • Margin & Liquidation
      • Account Health & Liquidation
      • Portfolio Margin
      • Margin Methodology
    • Perpetuals
      • Perpetuals Introduction
      • Perpetuals Contract Specifications
      • Full perpetual documentation
    • Spot
      • Spot Trading
  • Insurance Fund
    • Insurance Fund Specifications
  • PTF Token
    • PowerTrade Fuel Token (PTF)
    • Token Specifications
      • Token Burn Mechanics
      • Trading Reward Programme
      • Liquidity Providers Reward Programme
    • PTF Token Litepaper
  • Legal
    • Legal and Privacy Policies
      • Terms of Service
      • Privacy Policy
      • API License Agreement
      • Cookie Policy
    • Country Availability
      • List of Prohibited Countries
    • Risk Disclosure
      • Risk Disclosure Statement
    • Security
      • Security Policy
  • PowerDEX
    • What is PowerDEX
      • PowerDEX FAQ
      • PowerDEX Multi-Signature Wallet
    • Using PowerDEX
      • Sign in to PowerDEX
      • Setting up your Account
      • Making a Deposit
      • Settling your Account Balance
      • Making a Withdrawal
      • Safe Mode
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  1. How to use PowerTrade
  2. Fees

Cryptocurrency Recovery Fee

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Losses may occur if funds are mistakenly deposited to the wrong address, or if there is a mismatch of currency type and deposit address. e.g. If a user sends ERC20 tokens other than those currently supported by the PowerTrade app to their PowerTrade ERC20 deposit address. PowerTrade is not responsible for any losses that may arise from erroneous deposit transactions initiated by customers.

PowerTrade may, at our sole discretion, assist customers in attempting to recover the funds. Doing so is not guaranteed, and we reserve the right to charge a 500 USD fee for successful recovery.

To request our assistance in this matter, please to our Support team.

Still have questions?

Email Support:

Telegram:

submit a request
support@power.trade
https://t.me/power_trade