Power Trade Guides and FAQ
  • Power Trade Guides and FAQ
  • How to use PowerTrade
    • Getting Started
      • What is PowerTrade?
      • Signing up for a New Account
      • Verify the account
    • Login
      • Signing In to Your Account
      • Common Login Issues
    • Email Issues
      • Not Receiving Emails
    • Subaccounts
      • Subaccounts Overview
      • Web, Creating / Managing Subaccounts
      • Web, Funding Subaccounts
      • Mobile, Creating / Managing Subaccounts
      • Mobile, Funding Subaccounts
    • Deposits
      • Depositing on Web
      • Depositing on Mobile
      • My Deposit is Delayed
    • Withdrawals
      • Withdrawing on Web
    • Account Verification
      • Account Verification Status / Limits
      • Proof of Identity (Requirements)
      • Proof of Address (Requirements)
      • Updating Your Address
    • Corporate Accounts
      • Institutional Account Verification
    • Fees
      • Trading Fees
      • Withdrawal Fees and Minimum
      • Cryptocurrency Recovery Fee
  • API
    • API Overview
    • Authentication
  • Trading
    • Options
      • Options Introduction
      • Options Contract Specifications
    • Futures
      • Futures Introduction
    • Margin & Liquidation
      • Account Health & Liquidation
      • Portfolio Margin
      • Margin Methodology
    • Perpetuals
      • Perpetuals Introduction
      • Perpetuals Contract Specifications
      • Full perpetual documentation
    • Spot
      • Spot Trading
  • Insurance Fund
    • Insurance Fund Specifications
  • PTF Token
    • PowerTrade Fuel Token (PTF)
    • Token Specifications
      • Token Burn Mechanics
      • Trading Reward Programme
      • Liquidity Providers Reward Programme
    • PTF Token Litepaper
  • Legal
    • Legal and Privacy Policies
      • Terms of Service
      • Privacy Policy
      • API License Agreement
      • Cookie Policy
    • Country Availability
      • List of Prohibited Countries
    • Risk Disclosure
      • Risk Disclosure Statement
    • Security
      • Security Policy
  • PowerDEX
    • What is PowerDEX
      • PowerDEX FAQ
      • PowerDEX Multi-Signature Wallet
    • Using PowerDEX
      • Sign in to PowerDEX
      • Setting up your Account
      • Making a Deposit
      • Settling your Account Balance
      • Making a Withdrawal
      • Safe Mode
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  1. How to use PowerTrade
  2. Deposits

My Deposit is Delayed

PreviousDepositing on MobileNextWithdrawals

If your deposit hasn't been credited to your account, first please look up your Txn hash on to confirm if the transaction has already been confirmed on the network. Check that the correct coin has been deposited — only ERC20 USDC deposits will be credited to your account and other ERC20 coins will not appear on your account balance. Please also remember to check the "internal transactions" information tab on Etherscan — this is where you will find ERC20 token transfers.

If the deposit has not been confirmed on the blockchain, this could be due to congestion and/or insufficient gas fees.

If it has been confirmed but still wasn't credited to your account, please making sure to include your account email address and provide us with the Txn hash so we can verify the status of your deposit on our end.

Still have questions?

Email Support:

Telegram:

https://etherscan.io/
contact PowerTrade Support
support@power.trade
https://t.me/power_trade