> For the complete documentation index, see [llms.txt](https://support.power.trade/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.power.trade/how-to-use-powertrade/deposits/my-deposit-is-delayed.md).

# My Deposit Is Delayed | Network Congestion & Low Fees

If your deposit hasn't been credited to your account, first please look up your Txn hash on <https://etherscan.io/> to confirm if the transaction has already been confirmed on the network. Check that the correct coin has been deposited — only **ERC20 USDC** deposits will be credited to your account and other ERC20 coins will not appear on your account balance. Please also remember to check the "internal transactions" information tab on Etherscan — this is where you will find ERC20 token transfers.

If the deposit has not been confirmed on the blockchain, this could be due to congestion and/or insufficient gas fees.

If it has been confirmed but still wasn't credited to your account, please [contact PowerTrade Support](https://support.power.trade/hc/en-us/requests/new) making sure to include your **account email address** and provide us with the **Txn hash** so we can verify the status of your deposit on our end.

## Still have questions?

**Email Support:** <support@power.trade>

**Telegram:** <https://t.me/power_trade>